Frequently Asked Questions

My Safety Buddy: Lone Worker Safety for Community Workers
My Safety Buddy: Lone Worker Safety for Electricians
My Safety Buddy: Lone Worker Safety for Real Estate
My Safety Buddy: Lone Worker Safety for Building Inspectors
My Safety Buddy: Lone Worker Safety for Tradespeople
My Safety Buddy: Lone Worker Safety for Cleaners
My Safety Buddy: Lone Worker Safety for Drivers
My Safety Buddy: Lone Worker Safety for Reception and Frontline Staff
My Safety Buddy: Lone Worker Safety For Community Workers
My Safety Buddy: Lone Worker Safety for Frontline Staff
My Safety Buddy: Lone Worker Safety for Drivers
My Safety Buddy: Lone Worker Safety for Health Professionals
My Safety Buddy: Lone Worker Safety for Community Workers
My Safety Buddy: Lone Worker Safety for Electricians
My Safety Buddy: Lone Worker Safety for Real Estate
My Safety Buddy: Lone Worker Safety for Building Inspectors
My Safety Buddy: Lone Worker Safety for Tradespeople
My Safety Buddy: Lone Worker Safety for Cleaners
My Safety Buddy: Lone Worker Safety for Drivers
My Safety Buddy: Lone Worker Safety for Reception and Frontline Staff
My Safety Buddy: Lone Worker Safety For Community Workers
My Safety Buddy: Lone Worker Safety for Frontline Staff
My Safety Buddy: Lone Worker Safety for Drivers
My Safety Buddy: Lone Worker Safety for Health Professionals

If you cannot find the answer you are looking for,
we are here to help.

ASK US TODAY

If you cannot find the answer you are looking for,
we are here to help.

CONTACT US TODAY

The My Safety Buddy app can be installed on both Android and Apple:
• Android smartphones (for most Android phones the minimum is 7.0 Nougat and current maximum is 9.0 Pie)
• Apple smartphones (iOS 12.0 or later)

To work properly on an iPhone, the “Location” setting should be set to “Always” on your iPhone. This allows the app to work correctly in the background.

Note that even with this set to “Always Allow”, My Safety Buddy can only track your location while you are signed in to My Safety Buddy.

Depending on your iPhone and iOS version, you may not be given the option to select “Always” during installation.

If this is the case, navigate to Settings > Privacy > Location Services > MSB then select “Always”.

iOS Location Settings

24/7 Monitoring is not included in the Basic Plan.

24/7 Monitoring is included on the Plus and Premium plans.

Simply choose a My Safety Buddy plan to suit you.

As all users in the same My Safety Buddy Network must be on the same My Safety Buddy plan. They will all either have or not have 24/7 Monitoring. However you could divide your team into 2 Networks – one with 24/7 Monitoring and one without.
The My Safety Buddy app is designed to run on Android and Apple smartphones. It also runs on Apple iPads.

You can access the My Safety Buddy Web Portal from any device (desktop, laptop, tablet or phone) that has an internet browser.

The Basic Plan and the Plus Plan have the First 30 Days FREE.
The First 30 Days FREE does not apply to the Premium Plan.
You will be billed monthly in arrears for any My Safety Buddy services that you use after your first 30 days at the rate of your My Safety Buddy plan.
You can give us a call on 1300 90 20 20 or just email us here and we’ll cancel your plan.
Although the My Safety Buddy app can use local Wi-Fi networks, smartphones with the My Safety Buddy app installed will need to have mobile data in order to use the app when moving around the community.
The My Safety Buddy Web Portal can be accessed from any device (desktop, laptop, tablet or phone) that has an internet browser. Click here to access the Web Portal.
Yes! Give us a call on 1300 90 20 20 or just email us here and we’ll switch your plan for you.
In general, all users within a My Safety Buddy Network must be on the same My Safety Buddy plan.

If you would like different staff on different plans, you can create different My Safety Buddy Networks to do this.

Give us a call on 1300 90 20 20 or just email us here to discuss.

Ready to get started?

Sign up today to get your First 30 Days FREE!

Cancel anytime. No strings attached.

SIGN UP

Use My Safety Buddy’s Schedule a Check In or Welfare Checks for Journey Monitoring.

Set the frequency of the check ins to how often the driver is to take a break, for example, every 1 or 2 hours.

It is recommended that the Check In Prompt Period is set to 15 or 20 minutes to allow the driver time to find a suitable location to safely stop their vehicle in order to complete the Check In and have a break.

My Safety Buddy will send Emergency Notifications to the user’s emergency contact(s) by automated voice call, SMS and email when an emergency alarm is activated.

When an emergency alarm has been cancelled, My Safety Buddy will send alarm cancellations to the user’s emergency contact(s) by SMS and email.

Emergency Notifications are NOT sent when the user completes check ins without triggering an alarm.

My Safety Buddy Emergency Notifications are included in the Basic, Plus and Premium plans.

Each user may have as many emergency contacts as they like.

Generally it is best to have a two or three emergency contacts for each user to ensure at least one emergency contact is always available to respond.

For example, you may choose to have a team leader plus a couple of other people to be the emergency contacts for all staff in their team.

My Safety Buddy SMS Broadcasts are used to send SMS messages from the Web Portal to one or more users in your My Safety Buddy Network.

This functionality is available on the Basic, Plus and Premium plans.

Each My Safety Buddy SMS Broadcast uses one (1) or more My Safety Buddy SMS Credits per recipient. The number of credits is determined by the length of the message. My Safety Buddy SMS Credits are $0.10 each (incl. GST).

My Safety Buddy SMS Broadcast Credits are NOT used when SMS are sent as part of Emergency Notifications.

We guide you through the best way to set up your My Safety Buddy Network to meet your organisation’s needs.
Bulk User Setup is our process to create and configure accounts for all your administrators and all your users.

We guide you through the collection of your users’ information and we then user our bulk upload facility to set up all your users in My Safety Buddy.

The My Safety Buddy Learning Centre provides a series of short eLearn modules specific to users (Network Members) and to administrators (Network Owner and Delegates) explaining all the features of My Safety Buddy.

Hosted on the Holland Thomas Learning Management System, learners sign in using their My Safety Buddy credentials to access the content relevant to them.

Completion tracking is available to assist with compliance requirements for your organisation.

Click here to access the Learning Centre.

The Administrator Workshop is for those who require a deeper understanding of My Safety Buddy in order to be My Safety Buddy leaders in your workplace.

Typically administrators (Network Owners and Delegates) will attend the Administrator Workshops.

User training is usually through a series of short eLearn modules provided in the online My Safety Buddy Learning Centre.

The User Workshop is designed for staff who may struggle with technology and require additional training to help them.

We can help you to manage the people side of implementing My Safety Buddy in your organisation in order to optimise benefits and minimise obstacles for the organisation, staff and customers.
A user’s location can be extremely important in an emergency to assist emergency contacts when responding to an alarm so we generally recommend that you use this feature.

However this is optional and each user can configure their location tracking settings differently.

Invoices are generated at the start of each calendar month for the My Safety Buddy services used in the previous month.

Payment of the invoice can be made by Direct Debit (bank account or credit card) or by Electronic Funds Transfer (EFT).

Give us a call on 1300 90 20 20 or email us here to discuss which option suits you best.

You will be billed monthly in arrears for each user at the rate of the plan you have selected. Where a user has started part way through a month, you will only be billed for the new user for the part of the month they were using My Safety Buddy.

You will be billed monthly in arrears for each user at the rate of the plan you have selected. Where a user has been removed part way through a month, you will only be billed for that user for the part of the month they were using My Safety Buddy.

There are no lock-in contracts or cancellation fees. You may choose to cancel without charge at any time.

If you would like to cancel your subscription, please give us a call on 1300 90 20 20 or just email us here and we’ll cancel your plan.

Get home safe each and every day

YOUR FIRST 30 DAYS ARE FREE. Cancel anytime. No strings attached.

Get home safe each and every day

YOUR FIRST 30 DAYS ARE FREE.

Cancel anytime. No strings attached.